Reference

Terms for your my99exch account

These terms explain how your account works on my99exch, what we expect from you, and when access can change under local law.

Local lawAccount rulesUPIPaytmPhonePe
my99exch Terms for your my99exch account
HELP CHANNELS

Where to reach us about terms

If you want help reading a clause, checking a past request, or raising a change request, reach us through the help form, live chat, or email tied to your account.

Email Send the account email, the page path, and the clause you want checked. We use the registered address to confirm the request before we answer, which keeps changes tied to the right profile.
Live chat Use chat when you want a quick read on a term or a record on file. Keep the message precise so we can verify the account and reply without delay.
Help form The form works well for change requests, dispute points, or a written record of what you asked. Add the account name, the path, and the exact change you want us to examine.
RECORD CARE

How we handle records and access

We keep this policy area tied to account control, not loose notes. Data needed for access, clause changes, and support history is stored with limited team access, and…

Data handling

We keep only the data needed to run the account, check requests, and record agreed changes.

Cookies

Cookies help us remember sign-in state, language choice, and session settings.

Account security

Use a private password, keep your login code to yourself, and sign out on shared devices.

Record retention

We keep clause history, consent logs, and support records only as long as needed for account handling, dispute checks, and…

Change requests

If you want your name, contact detail, or stored record corrected, write from the registered channel and name the exact…

Access checks

When access depends on local law, we compare the account route against the current legal position and the active terms.

Common questions on these terms

These questions cover how the terms work, when they change, and how you can ask for a correction or a record check. If the law where you are changes, we follow that position first. For anything tied to your account, send the request from the registered channel so we can match it to the right record.

They set the rules for account use, payment handling, data use, and change requests on my99exch. If you continue using the account, those terms apply to that activity.

Yes. Access depends on local law and is available only where that law permits. If a region changes its position, we may restrict or pause sign-in until we can confirm the rule.

When you use UPI, Paytm, PhonePe, or Google Pay, the transfer request follows the same account terms, checks, and record keeping. A payment can be held if details do not match the account.

Send the request from the registered account route, name the clause or field, and explain the correction you want. We will verify the source before we update any stored record.

Yes. We may change the text when legal duties, payment routes, or account steps change. The page date and current text control future use, so check it before you act.

Use the contact path linked to your account and point to the exact clause you want us to check. We will reply in writing so you can keep a clear trail.

You can stop using the account and ask us about the clause before you continue. If a clause conflicts with local law, the law applies first and the clause is read that way.